Returns Policy

Returns

We are committed to customer satisfaction. If you are not happy with your purchase for any reason, simply return it to us following the procedure outlined below within 14 days of receipt - in the condition that you received it (not worn or used and including all tags and packaging, together with invoice/proof of purchase) - and we will issue you a full refund or size change for the product.

If for any reason you would like to return product to us please follow the simple instructions below:

1.
Email warehouse@rucsac.com.au to receive an exclusive RA number from a Customer Service representative.
*This is only for Online Purchases*
2.
Pack all items together with a copy of your invoice in a secure carton or reuse the original packaging and clearly mark on the invoice and packaging your exclusive RA number and “Att. Estore”.
3.
Clearly address your package to the address below, making sure you cover or remove original shipping label.
4.
Returns must be in as new condition with all tags attached and all original packaging (unless faulty). Returns due to change of mind are only allowed when the product is returned in as-new condition and not used, worn, marked or damaged.
5.
Returns for change of mind must be received within 14 days of RA number being supplied.
6.
For security and peace of mind we strongly suggest insured registered post as we are not liable for lost return parcels.
7.
We are responsible for all freight charges for returns of faulty or incorrectly shipped goods only. In any other situation the customer is responsible for all related freight charges.
Please allow approximately one week for the processing of your return once received. Your issuing bank may take an additional billing cycle to apply the credit to your card. Returns that do not follow the above procedures will not be accepted.

Return of boxed or packaged goods
If you are wanting to exchange or return boxed or packaged goods, they must be returned to us in the original unmarked packaging & in good condition. If the items are being posted back, please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Return Address:
Rucsac Supplies
Att. Estore (RAN XXX)
20 Endeavour Close
Ballina NSW 2478.

Please quote your RAN on the return address. If you have any further questions, please call 02 6686 3388 or email info@rucsac.com.au.